Shipping Policy

Processing Times

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be extended during product launches, promotions, holidays, or periods of high order volume.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard U.S. Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (where available)

• International Shipping: 7–21 business days (where available)

Delivery estimates are provided by the carrier and are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information so you can follow your package's journey.

Shipping Delays

While we work hard to get your order to you as quickly as possible, Stardust Gloss Lab cannot guarantee delivery dates and is not responsible for delays caused by:

• Carrier service interruptions

• Weather events

• Customs processing

• Natural disasters

• Labor disputes

• Other circumstances beyond our control

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer.

Stardust Gloss Lab is not responsible for packages that are lost, stolen, delayed, or damaged after they have been accepted by the carrier. If you experience a delivery issue, we recommend contacting the carrier directly to initiate a claim.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, please contact us as soon as possible at susan@stardustglosslab.com. While we will do our best to assist, we cannot guarantee changes once an order has been processed.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost.

Questions?

For any shipping-related questions, please contact us at susan@stardustglosslab.com. We're happy to help.